REGULATION
1. GENERAL PROVISIONS
1. The online store: PLATTOR, operating at www.plattor.eu, is operated by: Sebastian Stefanik, based in/at Jastrzębia 20, 55-002 Gajków Street, operating at NIP: 9121660579.
2. These Terms and Conditions of the Online Store specify the rules for making purchases in the online store: PLATTOR, and in particular the rules and mode of concluding distance sales through the Shop, as well as the procedure for advertising and the procedure for withdrawal from the contract by the Consumer.
3. In the field of Electronic Services, these Regulations are the Rules of Procedure referred to in Article 9 of the Electronic Services Act of 18 July 2002 (i.e. OJ of 2020 item 344, as amended).
4. The regulations are addressed to all Shop Customers. All Customers are required to read the Terms and Conditions before making the purchase.
5. Each Customer is obliged to comply with the provisions of the Rules of Procedure. The sale takes place on the basis of a version of the Rules of Procedure, valid at the time of placing the order.
6. Each Customer has the opportunity to read the Terms and Conditions at any time by clicking on the Shop's website: www.plattor.eu in the hyperlink: "Shop Rules". The rules can be downloaded and printed at any time.
7. All information contained on the Shop's website: www.plattor.eu, relating to products (including prices), does not constitute an offer within the meaning of Article 66 of the Act of 23 April 1964. Civil Code (Journal of Laws of 2023 item 1610, as amended), but an invitation to conclude a contract, pursuant to Article 71 of the Act of 23 April 1964. Civil Code (i.e. Journal of 2023 item 1610, as amended). The Customer sending the Order Form shall submit an offer for the purchase and delivery of the goods indicated at the price and under the conditions specified in the description.
2. DEFINITIONS
Regulations – this set of regulations that organize the use of the Shop Services by Customers.
Consumer – a natural person concluding the Agreement through the Store, not directly related to its business or professional activities.
Entrepreneur on Consumer Rights – a natural person concluding a Civil Contract through the Store, directly related to its business activity, when it is apparent from the content of that Agreement that it does not have a professional character for that person, resulting in particular from the subject of its business activity, made available on the basis of the Central Registration and Information on Business Activity. For the purposes of these Rules of Procedure, in the absence of a distinction between the two groups of entities, Regulations apply to both Consumers and Entrepreneurs on Consumer Rights.
Client – a natural person (including Consumer) who is at least 13 years of age (provided that it has obtained the consent of a legal representative), a legal person and an organisational unit not a legal person whose special provisions confer legal capacity which uses the Services provided by the Store.
Order Form – Service available on the Shop's website, through which the Customer can purchase, in particular by adding the Goods to the Basket and determining certain terms of the Sales Agreement, including delivery and payment.
Cart – an item of the Shop, in which the goods are selected by the Customer and in which the Customer is able to determine and modify the Order data, including the quantity of products purchased.
Shop – Internet service owned by the Seller, available under the domain: www.plattor.eu, through which the Customer can purchase from the Seller Goods.
Seller – Sebastian Stefanik, based in/at 20 Jastrzębie Street, 55-002 Gajków Street, NIP: 9121660579 who, while conducting a commercial or professional activity, proposes to sell using its website.
Goods – moving goods traded between the Store and the Customer, the terms of which are determined by the Order Form.
Goods with digital components — goods containing or combined with digital content or services in such a way that the absence of digital content or digital service would prevent its proper functioning.
Product – any goods or services, including real estate, digital services and digital content, as well as rights and obligations.
Digital environment – computer equipment, software and network connections used by the Consumer to access or use digital content or services.
Integration – combining digital content or digital service with and incorporating elements of the Digital Consumer Environment to ensure compliance with the Agreement for the provision of digital content or digital service.
Compatibility — the interaction of digital content, digital service, or goods with computer equipment or software that are usually used to use digital content, digital service, or goods of the same kind, without having to transform them.
Functionality – the ability of digital content, digital service or goods to perform their functions taking into account their purpose.
Interoperability – the ability of digital content, digital service or goods to interact with computer hardware or software other than those normally used for the use of digital content, digital service or goods of the same type.
Internet trading platform – a service using software, including a website, part of a website or application, operated by or on behalf of an entrepreneur, which allows consumers to conclude distance contracts with other traders or natural persons who are not entrepreneurs to conclude distance contracts with other natural persons who are not entrepreneurs.
The provider of the online trading platform – an entrepreneur who operates the online trading platform, provides the online trading platform to or enables the use of the online trading platform.
Contract – distance sales agreement concluded by the Customer through the Shop, usually by the Order Form.
3. Adoption and implementation of contracts
1. The terms of use of the Store are to read these Terms and Conditions and accept it. By placing an order, the Customer accepts the content of the Terms and Conditions.
2. The main parameters, deciding on the placement of tenders submitted to the Consumer as a result of the search, are also presented in direct connection with the offer in a visible manner, as follows:
________
3. Shop means sponsored offers and paid advertisements. This information shall be presented in direct connection with the search result in a visible way which distinguishes itself from the general interface.
4. The price stated in the order is the total value that the Customer is obliged to pay, including the tax due (gross price).
5. If the consumer is required to pay beyond the agreed price described in the preceding paragraph, The store will immediately inform the Consumer of this fact, explaining the reason for the difference in price. The additional costs will be charged to the Consumer only after obtaining explicit consumer consent.
6. The seller reserves the right to change prices in the Store, introduce new Products for sale, conduct and cancel promotional actions, or amend them in accordance with applicable laws.
7. In case of introduction of the promotion, the Shop informs customers about the lowest price of the Product from the last 30 days. If the product is on sale for less than 30 days, the price before promotion is the lowest price since the introduction of the Product to the Shop. This information is presented alongside the promotional price of the Product.
8. Orders from Customers are accepted by means of a sent Order Form, made via the website: www.plattor.eu or by e-mail to: sklep@plattor.eu, 7 days a week, 24 hours a day.
9. The order of the Product is carried out by selecting the Goods which the Customer is interested in, clicking the "Add to the COSZYK" button in the Product description and then, from the "COSZYK" level on the Store tab, filling in the Order Form, including the choice of the delivery and payment form, or the choice of the option of payment at reception, if available for the selected Product, and then clicking the purchase confirmation.
10. Entrepreneurs on consumer rights should indicate, at the time of placing an order for products, that the purchase is not of a professional nature.
11. After placing an order, the Customer receives confirmation of the order submitted to his e-mail address, provided in the Order Form.
12. After the Customer receives confirmation of acceptance of the offer, the process of order execution by the Seller begins, with:
(a) in the case of the submission of a contract to be paid at the time of receipt, the maximum of the following working day, after its confirmation by the Seller. Shipments are usually made for the next working day.
(b) in the case of the placing of an order paid by traditional transfer, it begins after the payment for the order submitted has been booked into the store's bank account. Shipments are usually made on the following working day after the payment is booked.
13. Orders placed in the Shop are carried out during the working hours of the Shop (on working days, Monday to Friday, from 8:00 to 16:00. Contracts placed on working days after 4:00 p.m., on Saturdays, Sundays or holidays shall be considered on the following working day.
14. The customer will receive a message about the acceptance of the order to carry out, which is understood as the seller's statement of acceptance of the offer. On receipt by the Client, the Sales Agreement is concluded.
15. A VAT receipt is issued for each order. The VAT invoice will also be issued and sent to the Customer on request (Article 106b(3) of the Act of 11 March 2004 on the tax on goods and services, i.e. OJ of 2023 item 1570, as amended).
16. The available means of communicating with the Shop are:
a) Email – shop@plattor.eu
(b) Telephone – 505236567
(c) Correspondent address – 20 Jastrzebia Street, 55-002 Gajków
(d) Address for withdrawal from the Agreement: 20 Jastrzębie Street, 55-002 Gajków Street
17. The seller does not verify the authenticity of customer reviews on the products purchased in the Shop.
4. IMPLEMENTATION OF PAYMENTS
1. Within the functioning of the Store, the following payment methods are possible:
1. via the "transfers24" platform;
2) by bank transfer to ZŁ – 03 1140 2004 0000 3002 8203 2465
or currency EU – PL49 1140 2004 0000 3112 2124 5825
2. Detailed rules and conditions for payment via banks or other available services are laid down in the relevant rules of the respective banks and services.
3. The customer who selected the option of payment by transfer is obliged to pay the fee for the order submitted, within five (5) working days of the date of placing the order. Otherwise, the Seller's offer is not binding and the order is removed from the system. In the payment title, only the order number to be placed is sufficient. It is possible to extend the payment deadline, with prior notification of the fact of the Store: shop@plattor.eu (e-mail), 505236567 (tel), 20 Jastrzębie Street, 55-002 Gajków Street (address).
4.1 Late payment and interest
Content of the point:
4.1.1. In case of delay of the Customer in payment for the order, The seller shall have the right to charge statutory interest for delay in accordance with Article 481(1) of the Civil Code.
4.1.2. The statutory interest for delay is 11.25% per year (as of June 2025), unless otherwise specified in the legislation.
4.1.3. Interest shall be calculated on the amount of the arrears for each day of delay starting on the day following the date of payment until the date of payment inclusive.
4.1.4. The calculation of interest does not preclude the Vendor from pursuing further claims related to late payment, including the collection costs.
5. RELAMATION
1. The Seller shall be liable for the non-compliance of the Product with the Agreement. The provisions of the Civil Code of 23 April 1964 (Journal of Laws of 2023 item 1610, as amended) concerning warranty for defects shall not apply to contracts requiring the transfer of the Property of Goods to the Consumer, including in particular sales contracts, delivery contracts and contracts for the work of Goods.
2. The Seller shall be liable for non-compliance with the Product Agreement, which does not exist at the time of its delivery and shall be disclosed within two (2) years of that moment, unless the time limit for the Product to be used, as specified by the Seller, its predecessors or persons acting on their behalf, is longer. It is presumed that the non-compliance of the Product with the Agreement, which has been revealed within two (2) years of delivery of the Product, existed at the time of delivery of the Product, unless otherwise proven or presumed to be incompatible with the specificity of the Product or the nature of the non-compliance of the Product with the Agreement.
3. If the Product is incompatible with the Agreement, the Consumer may request its repair or replacement. The Seller may exchange when the Consumer requests repair, or the Seller may repair when the Consumer requests replacement, if compliance of the Product with the Agreement, as chosen by the Consumer, is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Product into conformity with the Agreement.
4. The seller shall repair or exchange within a reasonable period of time from the time when the Consumer informed him of the non-compliance with the Agreement and without undue inconvenience to the Consumer, taking into account the specificity of the Product and the purpose in which the Consumer acquired it. Repair or replacement costs, including in particular postal, transport, labour and material charges, shall be borne by the Seller. To this end, the Consumer will make available to the Vendor the Product which is to be repaired or replaced. The seller receives from the Consumer Product at its own expense. If the Product was fitted before the Product was found not to comply with the Agreement, The seller disassembles the Product and reassembles it, after repair or replacement, or orders the performance of these activities at his expense.
5. If the Product is not in conformity with the Agreement, the Consumer may make a statement of price reduction or withdrawal from the Agreement when:
(a) The seller refused to bring the Product into conformity with the Agreement;
(b) The Seller has not brought the Product into conformity with the Agreement;
(c) the non-compliance of the Product with the Agreement continues, even though the Seller tried to bring the Product into conformity with the Agreement;
(d) the non-compliance of the Product with the Agreement is sufficiently significant to justify a reduction in the price or withdrawal from the Agreement without prior request for repair or replacement;
(e) it is clear from the Seller's statement or circumstances that it will not lead the Product to conformity with the Agreement within a reasonable time or without undue inconvenience to the Consumer.
6. The reduced price must be in such proportion as to the price resulting from the Agreement in which the value of the Product not in conformity with the Agreement remains to the value of the product in conformity with the Agreement. The seller shall reimburse the Consumer the amounts due as a result of exercising the right to reduce the price, without delay, no later than 14 (14) days from the date of receipt of the Consumer's declaration of price reduction.
7. The consumer may not withdraw from the Agreement if the non-compliance of the Product with the Agreement is negligible. The lack of conformity of the Product with the Agreement is presumed to be significant.
8. In the event of withdrawal from the Consumer Agreement, it shall immediately return the Product to the Vendor at its expense. The seller shall return the price to the Consumer without delay, no later than 14 (14) days from the date of receipt of the Product or proof of its return, using the same method of payment as used by the Consumer, unless the Consumer expressly agreed to another method of refund which does not entail any costs for him.
9. Complaints concerning Products may be made:
(a) in writing, to the address of the Vendor's premises: 20 Jastrzębia Street, 55-002 Gajków Street;
(b) by email, to e-mail: sklep@plattor.eu.
10. The complaint shall contain:
(a) the data of the complainant (name, postal address, e-mail address and contact telephone number);
(b) an indication of the cause of the complaint and the content of the request;
(c) the number of the Contract, as indicated in the confirmation of acceptance of the Order;
(d) the original or a copy of the proof of purchase (e.g. receipt or invoice) may facilitate the submission of a complaint but is not necessary for its submission.
11. The above provisions do not preclude the Vendor from granting a warranty for purchased Products, which provides for a separate warranty regulation.
6. RIGHT OF DEROGATION
1. Pursuant to the Consumer Rights Act of 30 May 2014 (i.e. OJ of 2020 item 287, as amended), The consumer may withdraw from the Product Agreement purchased in the Store without giving a reason by making a written declaration within fourteen (14) days of the date of issue of the Goods (i.e. from the date of receipt of the Goods by the Consumer). This time limit shall be deemed to be retained if the Consumer sends statements before its expiry.
2. The consumer may withdraw from the Agreement by making a declaration of withdrawal to the Vendor. The model declaration is given in Annex 1 to these Rules.
3. A declaration of withdrawal from the Agreement should be sent to: 20 Jastrzębia Street, 55-002 Gajków Street.
4. The consumer will return the Seller of the Goods within fourteen (14) days of the date on which he withdrew from the Agreement. It is sufficient to return the Goods before the deadline.
5. The consumer shall bear only the direct costs of returning the Goods.
6. Return of the Goods must be made to the address of the Seller: 20 Jastrzębie Street, 55-002 Gajków Street.
7. The Seller shall, within fourteen (14) days of receipt of the declaration of withdrawal from the Agreement, reimburse the Consumer with all payments made by him, including the cost of delivery of the Goods, and the refund shall not take place until the goods have been received back or the consumer has provided proof of its return.
8. If the Consumer has chosen a way of delivering the Goods other than the cheapest way of delivery offered by the Seller, The seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
9. The seller will refund the payment using the same method of payment used by the Consumer.
10. The consumer shall be responsible for reducing the value of the Product resulting from its use in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.
11. The right to withdraw from the Sales Agreement shall not be granted to the Consumer in respect of the Agreement:
(a) where the subject of the benefit is non-prefabricated, manufactured according to the specifications of the Consumer or intended to satisfy his individualised needs;
(b) where the subject of the benefit is Goods which are rapidly damaged or have a short period of use;
(c) where the benefits are alcoholic beverages the price of which has been agreed upon upon the conclusion of the Agreement and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
(d) in which the subject of the benefit is Goods supplied in sealed packaging which, after opening the package, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery;
(e) where the subject of the benefit is Goods which, upon delivery by their nature, are inextricably linked to other goods;
(f) where the subject of the benefit is sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery;
(g) to supply journals, periodicals or periodicals, with the exception of a subscription agreement;
(h) where the price or remuneration depends on fluctuations in the financial market over which the Seller does not exercise control and which may occur before the deadline for withdrawal from the Agreement has expired;
(i) the provision of goods with digital components, digital services or digital content not supplied on a material medium for which the Consumer is obliged to pay the price if the Seller has begun the provision with the express and prior consent of the Consumer, who has been informed before the beginning of the provision that after the Seller has fulfilled the provision, he will lose the right to withdraw from the Agreement and has taken note of this and the Seller has given him confirmation;
(j) concluded by public auction;
(k) for the provision of accommodation services, other than for residential purposes, the carriage of goods, the hire of cars, catering, leisure services, entertainment, sports or cultural events, where the date or period of service is indicated in the Agreement;
(l) in which the Consumer expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides services other than those requested by the Consumer, or supplies goods other than spare parts necessary for the repair or maintenance, the right of withdrawal from the Agreement shall be granted to the Consumer in respect of additional Services or Goods;
(m) for the provision of services for which the Consumer is obliged to pay the price where the Consumer expressly requested from the Seller to come to him for repair and the service has already been fully performed with clear and prior consumer consent.
12. The right of withdrawal from the Distance Agreement is granted to Consumers and Entrepreneurs on Consumer Rights.
7. EXTERNAL SETTLEMENT
1. In the event that the complaint procedure does not produce the desired result, the Consumer may, inter alia, benefit from:
- Mediation conducted by the Provincial Inspectorate of the Commercial Inspection responsible, to which the request for mediation should be requested. In principle, the procedure is free of charge. The list of Inspectorates can be found at: https://www.uokik.gov.pl/ważne addressy.php#faq595.
- The assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of the Commercial Inspection, to which a request for consideration must be made before the arbitration court. In principle, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/ważne addressy.php#faq596.
- Free help from the city or district consumer spokesperson.
- ODR online platform, available at http://ec.europa.eu/consumers/odr/.
2. This Chapter, entitled ‘Out-of-court dispute resolution’, does not apply to Entrepreneurs on consumer rights.
8. PROTECTION OF PERSONAL DATA
1. The Customer, when ordering, agrees to the processing of personal data provided by him for the purpose of the execution and handling of the order, by the Seller, who is also the controller of personal data within the meaning of Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4 May 2016, p. 1-88.
2. The administrator of personal data provided by the Client, when using the Store, is the Seller.
3. Personal data in the Seller's database shall not be transmitted to entities that do not participate in the implementation of the Agreement.
4. In accordance with Article 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4 May 2016, p. 1-88 has the right to access its personal data, may request that they be corrected or deleted. The seller provides each customer with the right to control the personal data processed.
5. The provision of personal data is voluntary, however the lack of consent to the processing of personal data prevents the performance of the Customer's order.
6. Detailed information on personal data and privacy protection is provided in the "Privacy Policy" tab on the Store website.
9. FINAL PROVISIONS
1. The Rules of Procedure shall lay down the rules governing the conclusion and execution of the Sales Agreement of Products on the Shop website.
2. The sales contract is concluded between the Client and the Seller.
3. The terms and conditions are available to all customers in electronic version on the Shop website: www.plattor.eu, in the tab: "Shop Rules".
4. In order to be able to use the Store Services, it is necessary to have devices allowing access to the internet and a web browser, allowing the display of web pages, as well as to provide an e-mail address to send information about the execution of the order.
5. All persons, including customers, are prohibited from posting illegal content on the Store website.
6. In matters not governed by these Rules, the relevant provisions of the law in force shall apply.
7. The Regulation does not exclude and restrict any rights of the Consumer Client which it enjoys under mandatory laws. In the event of a conflict between the provisions of the Rules of Procedure and mandatory legal provisions granting consumers rights, the rules of law shall prevail.
8. Rules of Procedure less favourable to the Consumer than the provisions of the Consumer Rights Act of 30 May 2014 (i.e. Journal of Laws of 2020 item 287, as amended) are invalid and the provisions of the Act apply in their place.
9. In the event that any provision of these Rules is or is intended to become invalid or unsuccessful, the validity of the entire Rules of Procedure shall remain unaffected in the remainder. In such a case, the Parties shall replace an invalid or ineffective provision by others who shall render the intended economic objective as accurately as possible. This also applies to possible gaps in the Rules of Procedure.
Annex 1: Form of withdrawal from the Agreement concluded by the Consumer and the Entrepreneur on Consumer Rights
Town/Village: , day: .
Consumer/Entrepreneurship on Consumer Rights:
Name:
Address:
Email:
Tel:
Entrepreneur:
Name: PLATTOR
Address: 20 Hawk, 55-002 Gajków
FORM OF DEROGATION FROM THE AGREEMENT BY THE CONSUMER OR THE ENTERTAINMENT IN CONSUMER RIGHTS
Acting pursuant to Article 27 of the Consumer Rights Act of 30 May 2014 (i.e. OJ of 2020 item 287, as amended), the following:
Article 27 of the Consumer Rights Act
A consumer who has concluded a distance or off-premises contract may, within 14 days, withdraw from it without giving a reason and without bearing any costs, except for the costs referred to in Articles 33, 34(2) and 35.
inform about withdrawal from the contract concluded on
__________________________________________________________________________________________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________________________________________________________________________________________
Therefore, please reimburse the following amount of money resulting from withdrawal from the contract: PLN (in words: ) to be transferred to the following bank account number: I'm sorry.
Instruction:
The Consumer, as well as the Entrepreneur on Consumer Rights, has the right to withdraw from the Agreement within 14 days, without giving any reason, and in the case of the Agreement concluded during an unsolicited visit to the place of residence or habitual residence of the Consumer or a trip within 30 days. The period of withdrawal from the Agreement shall expire 14 days after the date of conclusion of the Agreement or on which the Consumer has acquired possession of the goods/lot of goods or parts or in which a third party, other than the carrier and designated by the Consumer, has acquired possession of the goods/lot or parts and, in the case of the Agreement concluded during an unsolicited visit to the place of residence or habitual residence of the Consumer or a trip, 30 days after the date of entry into possession of that item/lot of goods.
In order to exercise the right of withdrawal from the Agreement, the Consumer must inform the Seller, i.e. PLATTOR, at the following address: 20 Jastrzębia Street, 55-002 Gajków Street, to the e-mail address: sklep@plattor.eu, about his decision to withdraw from the Agreement by means of an unequivocal statement, sent by traditional mail or e-mail. The consumer may use the model withdrawal form attached to these Rules, which is not compulsory. The time limit shall be deemed to be retained when the Consumer has sent information concerning the exercise of the right of withdrawal from the Agreement before the expiry of the time limit for withdrawal from the Agreement. The consumer should send or forward the Product to the Vendor, to the address: 20 Jastrzębie Street, 55-002 Gajków Street, immediately, and in any event no later than 14 days from the date on which he informed the Vendor of withdrawal from the Agreement. This term shall be considered to be retained if the Consumer has sent the Product back to the Seller before the expiry of the period of 14 days.
In the event of withdrawal from the Agreement, the Seller shall reimburse to the Consumer all payments received from the Consumer, including the costs of delivery of the Product (except for the additional costs resulting from the consumer's choice of means of delivery other than the cheapest and ordinary way of delivery offered by the Seller), without delay, and in any event no later than 14 days from the date on which the Seller was informed of his wish to exercise the right of withdrawal from the Agreement. The seller may withhold the refund of payment until the Product is received or until the Consumer provides proof of its return, whichever occurs earlier. The seller will refund the payment using the same method of payment used by the Consumer in the original transaction, unless the Consumer expressly agreed to another solution – in any case, the Consumer will not pay any fees in connection with the return.
